Storm Response System Uses GPS Devices
Florida Power and Light Ready for Storms
Proactive Planning Helps Insure Superior Responsiveness
Florida Power and Light has implemented a new GPS tracking system that allows them to be more responsive in the event of a storm system that knocks out power to its customers. The system is a home-grown implementation that allows those who monitor it to view where trucks are located in relation to where power outages occur as well as closed streets, power lines that are down and other hazards.
This is important because it shows how another organization has adapted the benefits of GPS tracking devices to a customer service system. This helps increase customer satisfaction while making the safety and security of a community a high priority.
What Happens After the Storm?
After a storm the new system might not be immediately available, but once it comes online, then it will begin to make a big difference.
Another way that this system can be of assistance to customers is that it can send out alerts to areas without power as to when they might be turned on again. These alerts can be sent via cell systems as text messages, or via cell phone calls and emails for those with Internet access.
Florida Power and Light serves the South Florida area and has already tested their system in an effort to be prepared for severe weather instances.
Other emergency agencies can benefit from GPS tracking systems, too. Being able to track where vehicles are or have been during the aftermath of a storm helps them to accumulate data on where hardest hit areas might be and then be able to deploy the strongest assistance to those areas first.
The Three Most Important Tasks
Community Response. The first thing that utilities hear from customers is the need for restoration of service. The information gathered needs to be collated by service area and then severity of damage.
Community Safety. Those areas that have downed power lines and trees that have fallen and taken down power lines with them need to be addressed first. Dangerous ‘live’ power lines pose a serious threat during the first few hours after a storm has passed.
Community Service. Such proactive measures will help utilities to better execute their disaster plans and help citizens get their lives back together much quicker or at least with better communications and responsiveness.
GPS tracking devices make inroads into some of the most complex situations in our society. And, all we have to do is sit back and watch it happen.
Tags: Community response, Community Safety, Community Service, Florida Power, GPS Tracking, GPS Tracking Device, Hazards, LIght Ready, system
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