Storm Response System Uses GPS Devices
Tuesday, June 22nd, 2010Florida Power and Light Ready for Storms
Proactive Planning Helps Insure Superior Responsiveness
Florida Power and Light has implemented a new GPS tracking system that allows them to be more responsive in the event of a storm system that knocks out power to its customers. The system is a home-grown implementation that allows those who monitor it to view where trucks are located in relation to where power outages occur as well as closed streets, power lines that are down and other hazards.
This is important because it shows how another organization has adapted the benefits of GPS tracking devices to a customer service system. This helps increase customer satisfaction while making the safety and security of a community a high priority.
What Happens After the Storm?
After a storm the new system might not be immediately available, but once it comes online, then it will begin to make a big difference.
Another way that this system can be of assistance to customers is that it can send out alerts to areas without power as to when they might be turned on again. These alerts can be sent via cell systems as text messages, or via cell phone calls and emails for those with Internet access.
Florida Power and Light serves the South Florida area and has already tested their system in an effort to be prepared for severe weather instances.
Other emergency agencies can benefit from GPS tracking systems, too. Being able to track where vehicles are or have been during the aftermath of a storm helps them to accumulate data on where hardest hit areas might be and then be able to deploy the strongest assistance to those areas first. (more…)
